Monday, August 10, 2009

[Fixed] Site Server Problems

Update Thurs 13th 2pm (PDT): It's been hard to duplicate the problems mentioned but we've found one problem area and made corrections to it. Please let us know if you're still experiencing the same types of problems. thanks

Update Thurs 13th: Some new issues have reappeared, we are now in the process of fixing them.

Update 10:30 AM (PDT): We've found the cause of this problem, fixed it and things are back to normal now. The reason this happened is I was running some maintenance commands which inadvertently caused an error with mysql replication, and this caused replication between our servers to stop. I'm now updating our monitoring systems to detect this type of problem and notify us immediately if it happens again. ~Kevin

Update 9:00 AM (PDT): We've removed a server from the pool to stop the inconsistent display of information. We're currently working on resolving the problem and will keep you updated as things change. The site may be slower while we're working to get that server back up. All information submitted to Discogs should be intact. ~simfonik

Monday 10th: The site is currently experiencing problems - it appears a server is out of sync, and information entered into the site is not appearing, but may appear again on subsequent reloads.

The system admins have been notified of the problem and we will work to resolve it as soon as possible.

In the meantime, it is advisable not to attempt to post information to the site, either to the database, or the forums etc.

We are very sorry for any inconvenience caused.

16 comments:

  1. It may be somewhat more understandable if (a)they had not just increased their fees by 20% and (b) if it had not being going on for at least 6 hours so far and counting.

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  2. It's been going on for more than 6 hours, a lot more.

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  3. When will this be fixed I'm still getting error msgs since this morning.

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  4. There are some data problems now. For example, a release shows Needs Vote even though it also shows it received a Correct vote during the disruption.

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  5. There are still loads of problems on the site, yet admin are just ignoring the forums.

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  6. Is the problem really fixed? There are some very serious delays in the pages especially when voting on submissions....

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  7. It seems like the loading process always hits a brick wall at the 'yahooapis' phase...

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  8. Most pages are intermittently taking between 2.5 to 5 minutes to load here...

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  9. Waiting for yui.yahooapis.com... this has been going on for at least the last 48 hours, on and off.

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  10. Sorry for all the repeat posts, but when I adblock the string yui.yahooapis.com browsing functions well again, however i cannot add or remove anything from my collection or wantlist.

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  11. This is normal as all the add&remove features seem to be handle through the YahooUI javascript framework.

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  12. It's currently almost impossible to upload pictures for artists or labels.

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  13. It's back but there's currently a problem with errors while accessing Discogs' pages.

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