Tuesday, October 27, 2009

[Fixed] Images & Uploads Problem

We're currently having a problem with:
- image uploads
- marketplace csv uploads
- data exports

We expect to have this resolved in the next 12 hours. Sorry for the inconvenience.

1:30 PM PDT: This issue has been resolved.

Thursday, October 15, 2009

[Fixed] Server Issues

We're currently experiencing issues with multiple web servers. We're working to resolve the problem and will keep you updated.

Update: 3pm PST: After much troubleshooting we've narrowed down the caused of the problem and fixed it. It was a very low level network issue. We're working hard to make sure this doesn't happen again. Sorry about the downtime. -Kevin

Wednesday, October 14, 2009

[Fixed] Server Issues

We're currently experiencing issues with multiple web servers. We're working to resolve the problem and will keep you updated.

1:54 PM PDT: This issue has been resolved.

Saturday, August 22, 2009

[Fixed] Marketplace Listings Not Appearing

There are some reports of new Marketplace listings not appearing, we are currently investigating.

4:15am PDT: This issue has been resolved. ~Kevin

Friday, August 21, 2009

[Fixed] Server Issue

There is currently an issue with one of our database servers. It is causing problems with submissions and edits not appearing, and also is causing forums posts to not appear sometimes. We are dealing with this issue right now, it is advisable not to submit until we get it running again. This may be affecting other parts of the site as well.

Update 11:30am PDT: This issue has been solved. There was no data loss and everything is back to normal. ~Kevin

Monday, August 10, 2009

[Fixed] Site Server Problems

Update Thurs 13th 2pm (PDT): It's been hard to duplicate the problems mentioned but we've found one problem area and made corrections to it. Please let us know if you're still experiencing the same types of problems. thanks

Update Thurs 13th: Some new issues have reappeared, we are now in the process of fixing them.

Update 10:30 AM (PDT): We've found the cause of this problem, fixed it and things are back to normal now. The reason this happened is I was running some maintenance commands which inadvertently caused an error with mysql replication, and this caused replication between our servers to stop. I'm now updating our monitoring systems to detect this type of problem and notify us immediately if it happens again. ~Kevin

Update 9:00 AM (PDT): We've removed a server from the pool to stop the inconsistent display of information. We're currently working on resolving the problem and will keep you updated as things change. The site may be slower while we're working to get that server back up. All information submitted to Discogs should be intact. ~simfonik

Monday 10th: The site is currently experiencing problems - it appears a server is out of sync, and information entered into the site is not appearing, but may appear again on subsequent reloads.

The system admins have been notified of the problem and we will work to resolve it as soon as possible.

In the meantime, it is advisable not to attempt to post information to the site, either to the database, or the forums etc.

We are very sorry for any inconvenience caused.